Refund policy
Our Return Policy:
Section 1: Requesting a Return Authorization
To initiate a return for any online order, please send an email to cs@dsanddurga.mom. In the subject line of your email, include "Return Request" along with your order number to receive your UPS return label.
Section 2: Return Guidelines
Unopened and unused merchandise is eligible for return within 14 days of delivery.
Returned products must arrive unused, unopened, and in original condition.
Customizable Sample Sets, Auto Fragrances, Limited Edition products, Studio Juices, gift cards, and orders shipped to Canada or the UK are Final Sale, and cannot be returned or exchanged.
Please ensure your return is sent back within 7 days from the date of receiving your UPS return label.
Please note that in-store purchases cannot be returned online. Products purchased from other retailers cannot be returned or exchanged through D.S. & Durga. Please contact the retailer directly.
Please note that in-store purchases cannot be returned online. Products purchased from other retailers cannot be returned or exchanged through D.S. & Durga. Please contact the retailer directly.
Refunds and Exchanges:
Upon receiving and inspecting your returned items, we will process your refund or exchange in accordance with our policy. Refunds will be issued to the original payment method. Please allow up to 14 business days from the date the return is received at our warehouse.
When requesting an exchange, please include clear images of the product you intend to exchange. This helps us process your request more efficiently. For candles, please ensure that the items are unused and returned in their original packaging. In the case of perfumes, the products can be out of the cellophane but must be unused and returned in their original packaging.
Section 3: Restocking Fee
A restocking fee of $12 will be applied to all returns.
This restocking fee will be deducted from your refund amount.
Section 4: Defective or Damaged Items
If you discover that one of your products is defective or has been damaged during shipping, please contact Customer Service at cs@dsanddurga.mom.
When requesting a replacement or refund, it's essential to include images of the damaged or defective items in your email. Photographs of the affected products are required for processing your request.
Section 5: Responsibility for the Return
It is the responsibility of the customer to arrange and cover the cost of the return shipment.
We kindly request that you provide the tracking number for the return shipment once it has been sent out. This helps us monitor the return process effectively and ensures a smooth exchange experience.
We kindly request that you provide the tracking number for the return shipment once it has been sent out. This helps us monitor the return process effectively and ensures a smooth exchange experience.